Product returns, if applicable, must be managed through LaCasadeTe.com at +1 (786) 720-2772, in order to agree on the restitution. Products can only be returned if the incident is not your fault, if the problem only concerns the product and if it has not been used and remains in its original packaging. Provided that the products returned to LaCasadeTe.com have not been damaged, LaCasadeTe.com will refund the customer the price paid for those products.